INTAKE AND FINDINGS
Consult
What the owner said, filed so two salons can be compared. Every estimate is theirs. A number nobody gave stays unknown.
Owner callOwner2026-11-13the blueprint's own salon
Notesowner-call-summary.md
# Lollicut: owner call, in general terms A summary of the consultation with the owner on November 13, 2026. It lists the salon's problems in general terms only. The private notes, her background and her own words are not in this file. What she asked for: a new website. The salon no longer had one. What she described: - Appointments are written in a paper book. The team prefers paper because it is fast, and has turned down a technology change before. - It is hard to say who cut a child's hair last time. - Late arrivals and walk-ins make the day hard to plan. - The salon sends no appointment confirmations. - Staff explain the cash-or-debit policy again and again. What she did not say: that the salon misses calls. Most calls are answered right away. Not yet approved by her: the digital calendar as the master schedule, bookings without staff review, and the wording of confirmations.
THE SALONA kids' hair salon with four stylists, open seven days
storefront4 stylistsAmerica/Los_Angeles
6 pain points
WEEKLY BURDEN, THEIR ESTIMATE: UNKNOWNNo website, or one that is out of dateThe salon had no website. A new one was the owner's one direct request.
Times a weeknot saidMinutes eachnot saidWeekly burdennot said
Today's workaroundnot saidMust not changeOnly wording and photos the owner approves
ANSWERED BYBooking site
Appointments live in a paper bookAppointments are written in a paper book, which the team finds fast.
Times a weeknot saidMinutes eachnot saidWeekly burdennot said
Today's workaroundThe paper book itselfMust not changePaper stays for as long as the owner wants it
ANSWERED BYStaff dashboardnot in the blueprint: Record import
Client and stylist history is hard to look upNobody can easily say who cut a child's hair last time.
Times a weeknot saidMinutes eachnot saidWeekly burdennot said
Today's workaroundMemory, or flipping back through the bookMust not changenot said
ANSWERED BYStaff agentStaff dashboard
Late arrivals and walk-ins disrupt the dayLate arrivals and walk-ins make the day hard to plan.
Times a weeknot saidMinutes eachnot saidWeekly burdennot said
Today's workaroundnot saidMust not changenot said
ANSWERED BYRemindersStaff dashboard
No confirmations or reminders go outNo confirmation goes out when an appointment is booked.
Times a weeknot saidMinutes eachnot saidWeekly burdennot said
Today's workaroundnot saidMust not changenot said
ANSWERED BYReminders
The payment policy is explained again and againStaff explain the cash-or-debit policy again and again.
Times a weeknot saidMinutes eachnot saidWeekly burdennot said
Today's workaroundnot saidMust not changeThe owner's exact wording, including her exceptions
ANSWERED BYBooking siteReminders
WHAT THEY RUN ON TODAY
Paper appointment bookno APIkeeps itappointments
Phone linepublic APIkeeps itbookings and questions
FACTS FOR THE CONFIG
HoursMon to Fri 10 to 6, Sat 9:30 to 6, Sun 10 to 5
PaymentCash and debit cards
PhoneMost calls are answered right away, so missed calls are not the problem
LanguagesThe owner speaks Korean; staff screens are in English, Korean and Spanish